Visitor Information

Visiting St. Francis? Get information on visiting hours and policies, directions to St. Francis, on-site directions, and help with parking.

Visiting Hours and Policies

General Nursing Units and Step Down Units

12:00 – 8:00 PM for:

  • K-1 (Rooms 100-120)
  • K-2 (Rooms 200-220)
  • K-3 (Rooms 300-317)
  • P-2 (Rooms 221-238)
  • MA-2 (Rooms 279-294)
  • MA-3 (Rooms 379-399)
  • M-2 Annex (Rooms 241-244)

Critical Care Units

11:00 AM - 7:00 PM for:

  • Coronary Care Unit (Rooms 258-277)
  • Respiratory ICU (Rooms 250-257)

Limited hours are encouraged for visitors in CT ICU. At this phase of a patient's hospitalization, only close family members should visit.

CT ICU (Rooms 322-341)

Consult with unit staff for specific visiting hours.

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Driving Directions to St. Francis Hospital

  • Long Island Expressway (495) to Exit 36N (Searingtown Road)
  • Take Searingtown Road north approximately one mile
  • Cross over Northern Boulevard (Rte. 25A)
  • Searingtown Road becomes Port Washington Boulevard at this point
  • Proceed north on Port Washington to second traffic light
  • St. Francis Hospital is located on the left

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On-site Directions

From Visitor Parking Garage (West Garage) to Hospital Lobby
Go to the garage elevator lobby on any level of the West Garage and take elevator to Level 1, the lobby level. The lobby is directly connected to the Thomas F. Casey Pavilion. The Hospital Main Information desk is directly inside.

Admitting/Pre-Admission Testing
Follow the above directions to the lobby and enter the first door on the left. (Casey Pavilion, main floor)

Arrhythmia Center
Arrhythmia and Pacemaker Center parking is limited to patients only. All others should use the garage and follow directions to the front of the Casey Pavilion, then follow signs for the Emergency Room. The Center is located to the right of the ER. (Heart Center, first floor)

Cashier
The cashier is located to the right of the information desk in the main lobby. (Casey Pavilion, first floor)

Giammarino Ambulatory Surgery Center
Go to the garage elevator lobby on any level of the West Garage and take elevator to Level 1, the lobby level. The lobby is directly connected to the Thomas F. Casey Pavilion. The Hospital Main Information desk is directly inside. Follow the directional signage to Maria Assunta “Day Op.” Park in the garage, exit at level four, and turn right as you enter the hospital from the pedestrian ramp. Make the next right through the double doors.

Operative & Invasive Unit (OPI)
Go to the garage elevator lobby on any level of the West Garage and take elevator to Level 1, the lobby level of the Casey Pavilion. From the Casey Pavilion lobby, follow the main hallway and bear left past the elevator bank. Follow the directional signage to “Operative and Invasive Unit,” (Heart Center, first floor)

Endoscopy
Go to the garage elevator lobby on any level of the West Garage and take elevator to Level 1, the lobby level of the Casey Pavilion. From the Casey Pavilion lobby, follow the main hallway and bear right past the elevator bank. Follow this hallway and the directional signage to “Endoscopy.” The Endoscopy suite will be on your left about halfway down the hallway. (Heart Center, first floor)

Diagnostic Testing (lower level)
(Laboratory/Noninvasive Lab/Radiology) Please stop at cashier 3 before your visit, present your prescription specifying test and diagnosis, and you will be directed to the appropriate area. (Casey Pavilion, lower level)

Patient Discharge/Drop Off
Discharged patients will be escorted by a St. Francis Hospital staff member to LEVEL 2 of the West Garage where there is a designated patient pick-up area.

Emergency Room
Enter the Hospital at south entrance and bear left, following signs for Emergency Room.

Medical Records (lower level)
To obtain a copy of your medical records, please contact 516-562-6085 to obtain a HIPAA compliant request form. (Casey Paviliion, lower level)

Physicians’ Offices
Most physician offices are located in the Robert F. Vizza Pavilion. See the directory at the entrance of the Pavilion for specific office locations.

Patio Café
The Patio Café offers fresh salads, light fare and hot meals for visitor convenience. (Casey Paviliion, first floor)

Lobby/Surgical Waiting Room/Gift Shop/Meditation Chapel
The Hospital lobby offers visitor assistance with information, a comfortable waiting area, public telephones, restrooms, a gift shop and an interfaith meditation chapel. (Casey Pavilion, first floor)

Diabetes Center, Women’s Center, Cardiac Fitness & Rehabilitation, Research Institute, Community Health and Education
These services are located at our DeMatteis Center campus in Greenvale. From the Hospital, make a right onto Port Washington Blvd. and take it south to Northern Blvd. (Route 25A). Make a left onto Northern Blvd. and take it east for approximately 3 miles (the DeMatteis Center is located across from New York Institute of Technology). Turn left into the DeMatteis Center’s parking lot.

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Parking Information

Parking is provided at a nominal fee in the West Garage, along the perimeter roadway, and in marked spaces.

Please note: Handicapped parking is limited to those who have permits. Specially marked handicapped spaces are found near the entrances to Hospital buildings and on Level Two of the West Garage.

If at any time you require assistance, please ask a security guard or staff member to direct you.

Emergency Room
Emergency patients are to follow signs for Emergency Room and drive directly to the ER entrance of The Heart Center.

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