Visitor Information

Visiting St. Francis? Get information on visiting hours and policies, directions to St. Francis, on-site directions, and help with parking.

Visiting Hours and Policies

General Nursing Units

Noon to 8 p.m. for:

  • K - 1 (Rooms 1100 - 1120)
  • K - 2 (Room2 2100 - 2120)
  • P - 2 (Rooms 2300 - 2320)
  • 1 East (Rooms 1500 - 1521)
  • 1 West (Rooms 1522 - 1542)
  • 2 East (Rooms 2500 - 2521)
  • 2 West (Rooms 2522 - 2542)

Intensive Care Units

Limited hours are encouraged for our patients who are in special areas. At this phase of a patient’s hospitalization, only close family members should visit.

  • MICU 2 (Rooms 2400 - 2420)
  • SICU (Rooms 3400 -3420)  
  • 3 East MICU (Rooms 3500 - 3520)
  • 3 West CT - ICU (Rooms 3521 - 3540)

Consult with unit staff for specific visiting hours.

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Driving Directions to St. Francis Hospital

  • Long Island Expressway (495) to Exit 36N (Searingtown Road)
  • Take Searingtown Road north approximately one mile
  • Cross over Northern Boulevard (Rte. 25A)
  • Searingtown Road becomes Port Washington Boulevard at this point
  • Proceed north on Port Washington to second traffic light
  • St. Francis Hospital is located on the left

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Hotels and Lodging

Several hotels serve the Hospital area:

  • Inn at Great Neck (516) 773-2000
  • Roslyn Claremont (516) 625-2700
  • Hilton Garden Inn (516) 683-8200
  • Holiday Inn (516) 997-5000
  • Long Island Marriott (516) 794-3800
  • East Norwich Inn (516) 922-1500 ext. 311
  • Glen Cove Mansion Hotel and Conference Center (516) 671-6400

*Please check local listing for other accommodations.

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On-site Directions

From Hospital Parking Garage to The Heart Center Main Lobby
Go to the garage elevator lobby on any level of the Hospital Parking Garage and take elevator to Level L, the lobby level. The Information Desk is directly inside. Parking Garage and take elevator to Level L, the lobby level. The Information Desk is directly inside.

From Hospital Parking to the DeMatteis Pavilion Lobby
Go to the garage elevator lobby on any level and take elevator to Level P-2. Exit the elevator lobby and follow the yellow pathway to the DeMatteis Pavilion entrance and lobby.

Operative & Invasive Unit (OPI)
Go to the garage elevator lobby on any level of the Hospital Parking Garage and take elevator to Level L, the lobby level. From the lobby, follow the main hallway back and bear left past the elevator bank. Follow the directional signage to “Operative and Invasive Unit.” (Heart Center, first floor)

Patient Access/Pre-Admission Testing
Follow Directions to The Heart Center Main Lobby and enter first door to the left of the Information Desk. (Heart Center, first floor)

Arrhythmia Center
Arrhythmia Center parking is limited to patients only. All others should use the Hospital Parking Garage and follow directions to the front of the Heart Center Main Lobby. Then follow signs to the Emergency Department (ED). Arrhythmia Center is adjacent to the ED. (Heart Center, first floor)

Endoscopy
Go to the garage elevator lobby on any level of the Hospital Parking Garage and take elevator to Level L, the lobby level. From the lobby, follow the main hallway back and bear right past the elevator bank. Follow this hallway and the directional signage to “Endoscopy.” The Endoscopy suite will be on your left, about halfway down the hallway. (Heart Center, first floor)

Patient Discharge/Drop Off (lower level)
Discharged patients will be escorted by a St. Francis Hospital staff member to Level P-2 of the Hospital Parking Garage where there is a designated patient pick-up/drop-off area.

Health Information Management/Medical Records (lower level)
To receive a copy of your medical record, please contact the Medical Records Department at (516) 562-6085 to obtain a HIPAA complaint request form. (Heart Center, lower level)

Emergency Department (ED)
Enter the main traffic entrance and bear left, following signs for “EMERGENCY.”

Physician Offices
Most physician offices are located in the Robert F. Vizza Pavilion. See the directory at entrance of the Pavilion for office locations. Parking for these offices is located in the Vizza Parking area.

Patio Cafe ́
The Patio Café offers fresh salads, light fare and hot meals for visitor convenience. (Heart Center, first floor)

Heart Center Main Lobby/Information Desk
Offers visitor assistance with information, a comfortable waiting area, public phones and restrooms. (Heart Center, first floor)

Gift Shop/Meditation Chapel
The Gift Shop and interfaith meditation chapel are located off of the Heart Center Main Lobby. (Heart Center, first floor)

DeMatteis Pavilion Lobby/Information Desk (lower level)
Offers visitor assistance with information, a comfortable waiting area and restrooms. (DeMatteis Pavilion, lower level)

Registration A/Ambulatory Surgery/Surgical Services (lower level)
Enter through the DeMatteis Pavilion Entrance. Just past the Information Desk is Registration A. Report here for Ambulatory Surgery. (DeMatteis Pavilion, lower level)

Registration B (lower level)
Enter through the DeMatteis Pavilion Entrance. Pass the Information Desk and Registration A. Make a left and walk down the hall to Registration B. Register here for Radiology, Cardiac Imaging, Outpatient Clinical Laboratory, and Pulmonary Medicine and you will be directed to the appropriate area. (DeMatteis Pavilion, lower level)

Diabetes Center, Women’s Center, Cardiac Fitness & Rehabilitation, Research Institute, Community Health & Education, Physical Therapy, Heart Failure Program, and Pulmonary Rehabilitation
These services are located at our DeMatteis Center campus in Greenvale. From the Hospital, make a right onto Port Washington Blvd. and take it south to Northern Blvd. (Route 25A). Make a left onto Northern Blvd. and take it east for approximately three miles (the DeMatteis Center is located across from New York Institute of Technology). Turn left into the DeMatteis Center’s parking lot.

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Parking Information

Parking is provided at a nominal fee in the Hospital Parking Garage.

Please note: Handicapped parking is limited to those who have permits. Specifically marked handicapped spaces are found on Level P-2 in the Hospital Parking Garage. have permits. Specifically marked handicapped spaces are found on Level P-2 in the Hospital Parking Garage.

Discount parking coupon books may be purchased daily at the Hospital Parking Toll Booth or on weekdays in Registration B. These coupons entitle you to enter and exit Hospital Parking as often as you like on the same day without incurring additional charges.

If at any time you require assistance, please ask a security guard on staff to direct you.

Emergency Room
Emergency patients are to follow signs for “EMERGENCY” and drive directly to the Emergency Department entrance of The Heart Center.

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