St. Francis Hospital’s Emergency and Outpatient Surgery Departments Ranked Among the Best in Patient Satisfaction

Roslyn, New York – Two critically important departments at St. Francis Hospital, The Heart Center®, have been top-ranked in patient satisfaction, according to a recent national survey. The Hospital’s Outpatient Surgery and Emergency Departments were rated number one and number two respectively for overall satisfaction among large hospitals surveyed by HealthStream Research™, a leading patient satisfaction assessment company.

HealthStream surveyed 22 percent of all the hospitals in the U.S. – more than 1,100 healthcare facilities nationwide. In both ER and Outpatient Surgery categories, St. Francis received near-perfect patient satisfaction scores.

“St. Francis prides itself on providing the highest standard of patient care,” says Alan D. Guerci, M.D., President and CEO. “This recognition is a tribute to our staff who work hard to ensure that all of our patients have the best possible hospital experience.”

“This is a remarkable accomplishment, particularly for a hospital in the Northeast, where patient expectations and demands are great,” says Mark Hoornstra, M.D., Director of the Emergency Department.

Staff from the Hospital will receive Excellence through Insight awards for patient satisfaction at the upcoming HealthStream Summit to be held in Nashville, Tennessee, May 19-20. More information on the rankings is available on the HealthStream website at: www.healthstream.com.

Contact:
Paul Barry, 516-705-6657, paul.barry@chsli.org
Rosemary Gomez, 516-705-6656, rosemary.gomez@chsli.org